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Monday, March 3, 2014

When iTunes Automatic Backup isn't

I am posting this question here, although having trawled this forum and the wider web for months on this topic I have to admit that I'm not very hopeful of finding a solution.

 

I have the current version of iTunes (11.1.3.8) installed on a Windows 7 64 bit system connecting to an iPhone 5 and iPad 2, both running the current version of iOS 7.0.4.

 

Up until this release of iTunes the stability of WiFi connections between iOS devices and Win7 64 bit machines was notoriously unreliable and there are long and (much viewed) threads in Apple forums on this topic.

 

With the current iTunes / iOS7 release the stability of WiFi connections has improved considerably (although it is not perfect), however even when these devices are plugged into power & have a stable WiFi connection which allows me to manually initiate & complete syncs from either the device or from iTunes, the devices never automatically sync and they never automatically backup when connected to WiFi and power.

 

To save all the obvious suggestions being repeated here, these are some (although not necessarily all) the tweaks I have tried trying to get automatic sync over WiFi to work:

 

1) Ensuring that both my PC and iOS devices are connected to the same WiFi network.

 

2) Turning on / off / on (and resyncing inbetween over USB numerous times) 'Automatically sync when this iPhone is connected', and 'Sync with this iPhone over WiFi'; incidentally I note that the 'Automatically sync when this iPhone is connected' option in iTunes for the iPhone is curiously changed to 'Open iTunes when this iPad is connected' for the iPad.

 

3) Ensuring that the setting 'Prevent iPad, iPhone and iPad from syncing automatically' in iTunes Edit\Preferences\Devices is unchecked.

 

4) Ensuring that only genuine Apple power cables are are used for both devices

 

4) Restarting iTunes and restarting the AppleMobileDevice service (& trialling a script that restarts this service hourly).

 

5) Restarting my router (a current stable release of DD-WRT on Netgear WNDR3700v1 ); including disabling Multicast filtering on the router just in case it interfered with the Apple Bonjour service that runs iTunes connections (although theoretically filtering is applied only by DD-WRT to WAN connections, not LAN)..

 

6) Ensuring that iTunesHelper.exe is running

 

I've very close to forming the conclusion that Apple simply cannot or has not interest in making WiFi sync work reliably on Windows7 machines, however I know which hardware I will dump first and it definitely won't be my Windows PC.

 

Notwithstanding Apple's disinterest all thoughts from the community on how to resolve this problem are welcomed.

 

 

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