At work we are staring to have an issue getting iTunes on PC's and on the iPad's to work again. We do use Websense to filter internet traffic and had to add some configuration to the Websense Secure Gateway to tunnel traffic under the filter. That was a couple years ago and after finding the URL's that needed to be tunneled then iTunes loaded the app store correctly on the PC version of iTunes and on the iPad’s. However we are starting to have an issue again. In iTunes 10.6 for Windows the app store pages do not load correctly. They are not formatted right like you would see stuff listed on a webpage that did not load a CSS file to display the layout. Also it will do this on the iPad running iOS 6.0. If I update iTunes on a Windows system from the version 10.6.0.40 that had to version 11.0.2.26 the pages in the app store do not load at all (I only get a blank white page in the store). Also a few users have updated their iPad to iOS 6.1.3 and they also get just a blank white page on the iPad’s that have been updated. So I take it that Apple has made some changes between these versions, can anyone let me know what changes may have been made so I can figure out what changes I may need to make? Did they change the URL's that the new version use? Did they change some SSL/TLS configuration? If I run the Diagnostics in iTunes on my Windows PC I do get this at the end.
Microsoft Windows Vista Business Edition Service Pack 2 (Build 6002)
Dell Inc. OptiPlex 745
iTunes 11.0.2.26
QuickTime 7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 001FB6080325F380
Current user is an administrator.
The current local date and time is 2013-04-11 09:56:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., 128MB ATI Radeon X1300
ATI Technologies Inc., 128MB ATI Radeon X1300 Secondary
**** External Plug-ins Information ****
No external plug-ins installed.
The drive F: PIONEER DVD-RW DVR-111D Rev 9.19 is a USB 1 device.
The driver AFS.SYS is installed on the system.
iPodService 11.0.2.26 is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {14956B8E-A032-43A8-B9DC-5D95D9EC52A4}
Description: Broadcom NetXtreme 57xx Gigabit Controller
IP Address: 10.6.XX.XX
Subnet Mask: 255.255.255.0
Default Gateway: 10.6.XX.XX
DHCP Enabled: Yes
DHCP Server: 10.1.14.10
Lease Obtained: Thu Apr 11 09:52:22 2013
Lease Expires: Sat May 11 09:52:22 2013
DNS Servers: 10.1.XX.XX
10.1.XX.XX
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x800B010F).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-04-11 09:55:55.
It does say that the Windows Firewall is on however it is turned off on the system. We have the Windows Firewall disabled on all computers via Active Directory.
Thanks,
Brent
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