Your scenario description sounds strongly like you are being asked for the backup encryption password. If you cannot remember it, these paragraphs apply:
______________
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password, you can continue to back up and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you must perform a full software restore and when iTunes prompts you to select the backup from which to restore, choose set up as a new device.
______________
They come from this article:
http://support.apple.com/kb/HT4946
0 comments:
Post a Comment