Did you go thru' the proper setup process?
1. Turn on iPad
2. Set Language; tap arrow on top right
3. Set Country; tap Next
4. Enable Location Service; tap Next
5. Setup WiFi (connect to internet)
6. Setup as new; tap Next
7. Sign-in with Apple ID
8. Agree with Apple Terms and Conditions
9. Enable iCloud
10. Enable Find My iPad
11. Register iPad
12. Start using iPad
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