As far I am aware, your Apple specialist is correct. This is a list of what iTunes backs up and folder struction is not part of it. Only application settings, preferences, and data, including documents. The iCloud list is shorter.
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As far I am aware, your Apple specialist is correct. This is a list of what iTunes backs up and folder struction is not part of it. Only application settings, preferences, and data, including documents. The iCloud list is shorter.