Apple does not provide technical support through thes user-to-user forums, which are maintained solely to allow us (customers) to share information about common problems. If you have tech support needs, you have to do what all of us here do -- call Apple directly -- or log into their support Web page, describe your problem and have a support technician call you right back.
We own a fair amount of Apple gear (three Macs, four iOS devices, network devices) purchased on a staggered schedule. Consequently, we regularly seem to purchase or upgrade some network device or computer every couple of years or so. Therefore, we always have some device covered under an extended warranty, which keeps us qualified for free tech support calls. And we DO routinely purchase Apple's extended warranty too, and always try to purchase network gear (Airport, Airport Express, Time Capsule) on the same invoice as a new Mac or iOS device. That way, the extended warranty purchased for the computer also covers the network device (a welcomed gesture on Apple's part).
The extended warranties are worth their weight in gold when a tech support issue arises.
I also encountered the frustrating crashing iPad 1 issue after upgrading to iOS 5x. I reformatted the machine and manually re-installed all the software from scratch (not a backup) and the problem never reappeared. I then gifted the same iPad 1 to my sister, who's happily been using it for over a year without serious problems or a single complaint, though she says she does encounter an occasional crash.
I think the random but fairly widespread occurrence of this problem is caused by some combination of multiple factors, including iOS version, iOS upgrade path, ISP reliability (upgrade downloads can get partiallly corrupted), maintenance and reliability habits, Web pages visited, etc. Personally, I believe Apple may have under-engineered the iPad 1, which only has 256MB of memory. It was a groundbreaking device, but with the iPhone and iPod touch, caused an explosion in the advancement and use of increasingly complex Apps and HTML5 Web pages. Apple may not have adequately projected how quickly it's mobile technology would change computing.
View the original article here
