When I start iTunes on my desktop computer, instantly it switches to Windows 7 Basic Color mode:
"The color scheme has been changed
The following program has performed an action that requires Windows to temporarily change the color scheme to Windows 7 Basic.
Program: iTunes
Publisher: Apple Inc.
Process indentifier (PID): 3296
Windows will automatically change the color scheme back to Windows Aero when this program or other programs performing similar actions are no longer running."
When I close iTunes, it immediately switches back.
THEN, when I try and move a movie I have recently downloaded ("Tangled (2010)" or "Tron: Legacy") to my iPad (1st edition) or iPod Touch, iTunes tells me these devices are not supported:
"Tangled (2010) was not copied to the iPad "My iPad" because it cannot be played on this iPad."
I get the same message with "Tron". This is only happening with the movies I have downloaded after February. All previously downloaded movies work just fine. I have found when I transfer the new files to my laptop and use iTunes on there, everything works normally.
New for today...
When I plug the iPod Touch into the the desktop computer, iTunes locks up completely. I only get it back when I unplug the iPod.
Solutions...
I have done minimal talking via email with iTunes support. They told me to make sure I had the updated version of everything. I had explained in my original inquiry I had done that already. When I replied as such, I did not get a reply. I sent several messages explaining that I have deleted itunes all together from my computer and reinstalled the program from scratch. Finally, I received a second reply to reinstall iTunes.
Also, I have tried several ways of moving the movies over to the iPad and iPod: dragging/dropping, sync, auto sync. I get the same error message every time.
I am more than a little frustrated with Apple's lack of support and hope someone out there knows something that can be done. PLEASE HELP!
My desktop computer:
Homebuilt with EVGA 58x motherboard
Processor: Intel i7 920 @ 2.67GHZ
RAM: 12 GB
System Type: 64-bit Operating System
OS: Windows 7 Ultimate w/Service Pack 1
nVidia GeForce GTX 275 1GB GDDR3
DirectX 11.0
My laptop:
HP Pavilion dv6700
Processor: Intel Core Duo T8100 @ 2.10GHZ
RAM: 3 GB
System Type: 32-bit Operating System
OS: Windows 7 Ultimate
nVidia GeForce 8400M GS
Thanks in advance,
Scott
