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Thursday, March 28, 2013

Restoring

Hi - I wonder if you can help?  When connecting my ipad to my computer it asked me if I wanted to 'update' to which I said yes.  It then seemed to wipe everything as if it were a brand new ipad.  My computer then asks me if I want to 'restore' & i said yes but it keeps telling me that the password I have entered to unlock your ipad backup was incorrect.  I have gone onto the apple site and reset my password but it still wont work?  Is there a different password specifically for the backup?  Can anyone give me any advice on what to do?  Many thanks.  Susie


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